Zhou Qiang, president of the Supreme People's Court (SPC), emphasized reinforcing the progress that has been made in building the one-stop diversified dispute resolution and litigation service system and striving to meet the people's need for justice.

He made the remarks while attending a video conference on promoting the construction of the one-stop judicial service system on Feb 22. It was pointed out at the conference that advancing the construction of the one-stop service system is of great significance in enhancing the people's courts' capacity of resolving disputes and serving the people, improving the socialist judicial system with Chinese characteristics, and boosting the modernization of the trial system and capacity.

Since 2019, courts at all levels have established the one-stop service system, with focus on diversified dispute resolution and litigation service, the conference noted. They strengthened top-level design of the system, made more efforts to prevent or settle disputes at the source, enhanced the capacity of resolving dispute at the front end in the diversified and joint governance paradigm, achieved leapfrog development in online mediation, and modernized litigation services that are more inclusive and targeted, according to the conference.

Courts at all levels were required at the conference to adopt a people-centered approach in developing the one-stop system and focus on the most concerned issues of the people during the litigation process, and the system should be developed into one that is attentive to details, intelligent and law-based. The judicial system reform should be deepened, the conference stated, adding that the relationship between the one-stop system construction and the case docketing and registration system, the judicial accountability system as well as reform of the litigation system should be appropriately handled, so as to achieve an integrated, coordinated and efficient judicial system.

Efforts are needed to expand the coverage of the system to the grassroots level and to key industrial areas, strengthen inter-departmental coordination on information sharing and collaborative governance, maximize the distribution and alignment function of litigation centers, and give full play to mediation at all procedures, following directives on resolving disputes at the source, according to the conference.

Courts need to play their parts in achieving law-based, digitalized and intelligent social governance at the grassroots level and resolving disputes at the local level, the conference noted. More work needs to be done to optimize the diversified online mediation platform and litigation service platform with measures ranging from talent fostering to technology enhancement, it said. Courts should strive to improve the litigation service system into a convenient, efficient and modernized system which covers both urban and rural areas with a capacity tailored for special groups such as the elderly and the disabled, according to the conference.

To achieve the above-mentioned goals, efforts will be made in implementation, intensifying organizational leadership, strengthening collaboration, supervision and performance evaluation, deepening theoretical research, and building qualified judicial teams, the conference stressed.

Apart from officials from the judicial system, representatives from the Political and Legal Commission of the Communist Party of China (CPC) Central Committee, the Taiwan Work Office of the CPC Central Committee, the All-China Federation of Trade Unions, the All-China Federation of Returned Overseas Chinese, the All-China Federation of Industry and Commerce, the National Development and Reform Commission, the Ministry of Human Resources and Social Security, the People's Bank of China, the China Banking and Insurance Regulatory Commission, the China Securities Regulation Commission, the China National Intellectual Property Administration and the China Association of Small and Medium Enterprises, as well as some deputies to the National People's Congress and members of the Chinese People's Political Consultative Conference, attended the conference, onsite or remotely.