接待客戶在商務往來過程中起著非常重要的作用。它是推銷準備過程的延伸，又是實質性接觸客戶的開始。接待客戶是指在實質性洽談之前，銷售人員努力獲得客戶接見并相互了解的過程，是實質性洽談的前奏。

Dialogue

A: Good morning, Mr. Smith. I'm Yang, Mr. Yao's secretary. Would you like to see around the factory?
早上好，史密斯先生。我姓楊，姚先生的秘書。你想先看看我們的工廠嗎？

B: Yes, I'd...
是的，我想……

A: Now this is our office block. We have all the administrative department here. Sales, Accounts, Personnel, Market Research and so on.
這是我們的辦公區。我們所有的行政部門都設在這兒：銷售部、會計部、人事部、市場調研部等。

B: What's that building opposite us?
對面是什么建筑？

A: That's the warehouse where the large items of office equipment are stored. We try to keep a stock of the faster-moving items so that urgent orders can be met quickly from stock.
那是倉庫，用來貯存比較大的辦公設備。我們盡量貯存一些銷售得比較快的設備以便救急之用。

B: If I ordered a desk today, how would it be before I got delivery in Scotland?
假如我今天預訂一張辦公桌，如何在蘇格蘭提貨呢？

A: Well, I think perhaps you'd better speak to our Production Manager, Mr. Yao. You'll meet him when we go over to the factory.
噢，我想你還是和我們的生產經理姚先生談談。到了工廠你便能見到他了。

（來源：競學網 英語點津 Annabel 編輯）