Online clothing, appliance buyers finding many causes for complaint

Online shopping drew the largest number of complaints in the e-commerce industry last year, according to a report released on Wednesday.

The China Electronic Commerce Research Center, an independent research institute based in Hangzhou, Zhejiang province, collected about 100,000 complaints related to e-commerce via its online platform.

It found that 52 percent of the complaints involved online shopping, far outstripping other activities such as group purchases.