Hotel housekeeping caliber of management

A micro-blogger has uploaded online video clips recorded via candid cameras exposing some luxury hotels in different cities, including many big names in the industry, cheat on their housekeeping work and the hygiene conditions of the bedclothes, cups, glasses and toilets are not as spotless as they look. Beijing News comments:

Some of the hotels have apologized and the authorities in some cities have also acted without delay upon hearing the news. But some hotels and cities have remained silent.

This is not the first time that such problems with luxury hotels have been exposed in recent years, and the sequence of events remains the same－whistle-blowing, apology, warning. As the latest case indicates, the hotels just seek to weather the public relations crisis rather than use it as a spur to improve the standards of their service and management. After rounds of similar scenarios, consumers have to swallow a bitter fact that the housekeeping services even in luxury hotels may cut corners.

It is clear that the management and management philosophy of these hotels is at fault. They know what is happening but don't think it is issue, so they don't try to remedy the problem. In fact, it is precisely because of this management philosophy that the hotels have such problems.

The staff of one of the hotels involved posted the passport photo of the micro-blogger on the hotel chain's social media communication group to warn others rather using the incident as a call for action to provide a higher level of service.

Chinese consumers are paying more attention to the quality of service and they are looking at hotels with more critical eyes. Those hotels that do not face the reality and improve their service standards will not survive the judgment of consumers.